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Policies and Procedures

Home Visits

Home visits are limited to within 15 miles of 1716 Merritt Blvd (North Point Library). There is a $40 upcharge for home visits. Don’t worry if you’re not in our area — most issues can be resolved virtually! If you are not sure if you qualify for a home visit, please contact us first before booking.

Vet Visits

If your cat has not seen a veterinarian recently or for the specific behavior issue you are concerned about, please consider making an appointment with them first before contacting me. Many behavioral issues coincide with medical issues. This is especially true when it comes to any litter box issues!

Scheduling

You are responsible for scheduling your own sessions. Please note that I am typically booked out for several weeks in advance, so book your follow ups early. You can schedule directly through my website, under the Book Now tab. When purchasing a package, be sure to hold on to your confirmation emails, which contain a code that allows you to book follow ups.

Packages

If you have purchased a package containing multiple sessions, but are not able to complete all follow-up sessions (for whatever reason), you will not be refunded for any missed sessions. Package sessions DO expire and must be used within the time period stated in the description of the package you purchased.

Cancellations

Please be certain that you will use my services prior to booking with me. I do not give refunds, even if you do not use your initial session. You will not be automatically refunded upon cancelling a session. If you cancel before your first session and do not intend to reschedule, you will receive a gift certificate for the total cost of your session or package, which is transferable.

No Shows

No shows will forfeit their appointment, and no refunds, gift certificates, extra sessions etc. will be given. I will wait for 10 minutes after your session is scheduled to begin before leaving.

Rescheduling

Except for true emergency situations, if you need to reschedule your appointment, I require 24 hours’ notice. This should be done directly through Acuity – not by email, please. Failure to adhere to this policy will result in a $25 rescheduling fee.

Payment

Payment is due in full at the time of booking. This helps me keep no-shows to a minimum. I accept PayPal and Stripe, paid through Acuity.

Refunds

There are no refunds for appointments that are missed due to personal scheduling conflicts or not attended for other reasons. All package sales are final – no refunds can be given for sessions left unused or expired and sessions cannot be transferred.

Dismissal

I reserve the right to dismiss any client at any time for any reason.

Inclement Weather Policy

I may cancel your in-person session due to inclement weather, particularly during the winter. I will try to give you as much notice as possible during these times. You may be asked to switch to a virtual session or rescheduled to a later date, depending on forecast and my availability.

Use of Punishment

When entering a contract with Pawsitive Vibes, you agree to eliminate the use of any negative or punishment-based training methods. Examples of products and methods I do not condone are:

  • Scat Mats, or anything that works by using an electric shock
  • Squirt bottles
  • SSScat cans of air
  • Scruffing
  • Physical punishment (hitting, tapping on nose, etc)

This is not a comprehensive list, and anything that works by startling your cat, making your cat uncomfortable, or harming your cat in any way falls under the criteria. If you would like clarification or further explanation, please contact me or see our blog post on the topic. 

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